Returns

At Espérance, we want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

Return Period

You may return eligible items within 14 days of receiving your order, in accordance with applicable European consumer protection laws.

Return Conditions

To qualify for a return, items must:

• Be unworn, unused and unwashed
• Have all original tags attached
• Be returned in their original packaging
• Show no signs of wear, perfume, makeup or damage

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Underwear
• Bodysuits
• Swimwear
• Earrings
• Gift cards

How to Start a Return

To request a return, please contact our customer support and include:

• Your order number
• The item(s) you wish to return
• The reason for your return

We will provide you with the return instructions.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method.

Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or style, please return your item for a refund and place a new order.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.