Shipping

At Espérance, we are committed to delivering your order quickly, securely and with care.

Processing Time

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship throughout Germany and most countries within the European Union.

Additional destinations may become available in the future.

Delivery Times

Germany

• 2–5 business days

European Union

• 3–8 business days

Delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

We may occasionally offer complimentary shipping during promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Delays

While we work with trusted shipping partners, unexpected delays may occasionally occur. We appreciate your patience and understanding.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us as soon as possible so we can investigate and assist you.