Shipping policy

Shipping Policy

We currently ship within Germany and selected countries in the European Union.

If your country is not available at checkout, we currently do not ship to your location.

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed on weekends or public holidays.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.

Shipping costs are displayed during checkout before you complete your purchase.

Any applicable taxes and shipping charges are shown before payment.

Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).

If your order is delayed beyond the estimated delivery time, please contact us at:

We will do our best to assist you.

Please ensure your shipping address is correct before completing your order.

We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If your package arrives damaged or is lost during delivery, please contact us as soon as possible.

We will work with the shipping carrier to resolve the issue and provide an appropriate solution where applicable.

If you have any questions regarding shipping, please contact us:

Espérance

Email: esperance.ceo@gmail.com